Customer Care

Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

What should I do if I forgot my password?

You can reset your password by going to the “Log in” page and clicking on “Forgot your Password”.

How do I place an order?

Log in to your account

Select the item(s) you wish to purchase

Select color before selecting the size

Click "Add to Bag"

Move your cursor to your shopping bag and click on “Pay Now”

Enter voucher code (if any) and select “Add”

Check that the value of your voucher has been deducted from your total cost

Choose your delivery address

If you have any special request for us, please leave us a message

Agree to the terms of service by checking on the checkbox

Select your preferred mode of payment. You do not have to set up a PayPal account if you are doing a credit card payment.

You will be directed to PayPal's secured site for payment. Proceed with payment.

If your payment is successful, you will receive an email with your invoice and purchase details.

If your payment is unsuccessful, please check that your information is accurate (e.g. expiry date, billing address, security code). If the details are correct but still cannot make payment, try paying with another card. If you have tried all these and are still having problems, please contact our customer service team.

Can I remove items from my order?

Orders cannot be changed once you have checked out your shopping cart.

Are items kept in my shopping bag reserved?

Items are not reserved until payment has been made.

Do I have to pay for delivery?

For Singapore Customers:
We are happy to share that all local deliveries are currently free for all local deliveries.

For International Customers:
Various shipping rates apply to different destinations - you can refer to them here. Please note that this charge does not include prevailing custom charges and/or additional local delivery charges if required.

How long will it take for me to get my order?

For Singapore Customers
Your order will be processed within 1-2 working days and will be attempted to deliver to you within 3 working days from the day an Order Shipped email is sent to you.

For International Customers
Your order will be processed within 1-2 working days and will take anywhere from 2-5 days to reach you depending on where you are from the day an Order Shipped email is sent to you.

What happens if I received a wrong or defective item?

In the unfortunate event that you have received a wrong or defective item, please email us at sales@littlematchgir.com.sg and we will assist you accordingly.

What are the modes of payment?

We accept PayPal and all major credit cards such as VISA and Mastercard.

Can I pay directly without registering an account with PayPal?

Yes, PayPal accepts payment via a Debit/Credit Card under their Guest Checkout option.

Can I pay with bank or ATM cash transfer?

We accept bank or ATM cash transfer.

Is it safe to use my credit card on your website?

Yes, absolutely! We do not retain your credit card information after your order is complete. Rather, you will be directed to PayPal's secured site for payment.

How do I use my credit voucher?

In your shopping bag, enter the credit voucher code in "Voucher Code" field and click "Add". The total cost will be updated once the credit voucher has been successfully applied.

How can I be sure that my payment is successful?

After successful payment at PayPal, you will receive an email with the subject “Your payment to LITTLE MATCH GIRL Pte Ltd” from service@paypal.com.sg.

If you do not receive this email shortly after your payment, please contact us at sales@littlematchgirl.com.sg and we will assist you accordingly.

Are the colors portrayed on the computer similar to the product?

Our dedicated team of photographers and designers try their best to ensure that the colors portrayed on our website are accurate. However, actual colors may still vary due to the different type of devices, display screens or resolution settings used to view our website.

Where can I find your size guide?

We have size guides available on all of our product pages.