Delivery Information

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Delivery and Payment

Local Delivery
We are happy to share that for all the local orders standard shipping are free!
If you prefer to do a self-collection at our studio, you can drop us an email at sales@littlematchgirl.com.sg to let us know your preferred day/timing.
We don’t deliver to P.O. boxes, army camps, hotel, and most of the islands in Singapore because your delivery requires a signature upon receipt.
Delivery Lead Times
Delivery will take 2-3 working days. However, deliveries might on occasion take longer during busy sale periods and during the festive seasons.
 
Track Your Order
A tracking number will be emailed to you once your package has been picked up. Please provide a contact number so that the courier can contact you if needed.
 
Additional Charges
Additional charges may apply if an attempted delivery was unsuccessful (e.g. if there was no one to receive the package). Delivery is made to the addressee on the order confirmation. If you would like someone else to receive the order on your behalf, please leave instructions at checkout.

Please indicate special requests, delivery instructions and your contact number at check-out or email us at sales@littlematchgirl.com.sg with your order number.
 
International Delivery
LITTLE MATCH GIRL is also available in Taiwan. You may visit us at: www.littlematchgirl.com.tw (Coming Soon)
 
Orders outside of Singapore are delivered door-to-door via DHL Express (2-4 working days).
Shipping costs are calculated automatically at checkout. LITTLE MATCH GIRL ships to the following countries: (Listed in Singapore Dollars)
 
Zone 1 : $10
Malaysia
Zone 2: $15
Brunei, China, Hong Kong, Indonesia, Korea, Macau, Philippines, Thailand, Vietnam
Zone 3: $20
Australia, India, Japan, New Zealand
Zone 4: $25 
Cambodia, Laos, Maldives, Myanmar, Taiwan
Zone 5: $28
Canada, Mexico, USA,
Zone 6: $30
Belgium, Denmark, France, Germany, Greece, Italy, Monaco, Nethelands, Spain, Switzerland,
United Kingdom
Zone 7- 8 : $60
The rest of the world
 
Track Your Order
A tracking number will be emailed to you once your package has been picked up. Please provide a contact number (including country code) in your order.
 
Delivery Lead Times
Delivery will take approximately 7 business days, between Monday – Friday. (Please note that unexpected circumstances might result in late deliveries beyond our control)
 
Important Notes
We ship DDU (Delivery Duty Unpaid). This means the prices displayed on our e-store do not include taxes and duties. You may be charged for taxes levied by the country you are shipping to. Payments of these charges might be necessary to release your order from native customs.

We have no control over these charges and we can’t tell you what the cost would be, as custom policies and import duties vary widely from country to country.

Your signature is required as an acknowledgment of delivered receipt. Delivery is made to the addressee on the order confirmation. If you are not there to accept delivery, your order will be returned to us in Singapore and additional shipping charges may apply.

If you would like someone to receive the order on your behalf, please leave delivery instructions and your contact number at check-out or email us at sales@littlematchgirl.com.sg with your order number.
If you wish to cancel or modify your order, please send us an email as soon as possible to sales@littlematchgirl.com
 
We will make every effort to accommodate your request. However, we are unable to cancel or modify orders once the item(s) have been shipped.
Should you have further enquiries about your order, contact us at sales@littlematchgirl.com.sg with your order number and we will attend to your queries as soon as we can.

Payment Policy
Kindly ensure that all fills are completed before check out. The postage fees are fixed and include handling fees. We accept these payment methods currently:

1. Paypal
2. Visa/Mastercard
3. Bank Transfer